Shipping Large Items
Your order contains a large item if you are choosing how and where the item will be delivered during checkout.
For these items, we partner with carriers who specialize in transportation and final delivery to ensure the product arrives safely and soundly. Your order is handled with the utmost care from the moment it leaves the warehouse to the time it has been successfully delivered to your home.
Due to size and weight, large items must be shipped by a truck, therefore delivery can take one to three weeks. Here's a list of steps regarding this kind of shipment.
- You choose a delivery option for your item at checkout. Available delivery methods vary by item, all options will be displayed in your cart.
- Your order gets picked up at the gallery. We'll send you a shipping confirmation email to let you know when your order is on the way.
- Your order is shipped by a local delivery agent. A carrier transports your order to a delivery professional in your area.
- Enjoy your new item! Check the conditions and packaging of your order. If you have any concerns, describe the issue with an image of the packaging to our email: firstname.lastname@example.org.
Shipping Costs & Timing
Shipping cost is calculated on a "per order," "per item" or "per pound" basis and is based on the shipping option you selected.
You can see each product estimated arrival date on the product page and during the checkout process. During checkout, you can choose estimated arrival date from the options provided.
Entering your shipping destination ZIP code or allowing shopify.com to use your current location can result in greater accuracy for your estimated arrival date. Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date.
PO boxes: Please note that based on size, weight, or supplier restrictions, some products cannot be shipped to, or may be delayed when shipped to, a PO box address. If you stipulate a PO box as the shipping address for one of these terms, you will see a shipping alert in your cart, where alternative options will be provided.
Domestic Shipping Policy
Shipment processing time
Orders placed on the OGalleryLA.com site can be shipped to the continental U.S., Alaska, Hawaii, and U.S. Territories, and most international countries.
Please allow 7-10 days to process your order.
Our transit times are based on USPS and FedEx posted delivery days and we cannot guarantee receipt of your order in the stated number of days if there are carrier issues, inclement weather, or other factors out of our control.
Customs, duties, and taxes
Customize the following: OGalleryLA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Customize the following: OGalleryLA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
Please note, all international packages may be subject to duties and taxes and are not included in the price at checkout I.*Space cannot reimburse customs in any capacity and is not liable for reimbursing or refunding customs. These feeds are charged by the country of import so we have no control over any customs/duties fees associated with your order. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information:
At this time we do not have the ability to estimate taxes and delivery before delivery. Canadian customers can use this link to estimate Duty & Taxes
Duty is a tariff payable on goods imported. Your ship-to country collects duty and taxes on imported goods, on behalf of the Government. The rates of duty are established by the Department of finance and can vary significantly from one product to another and one country to another. Customs and duties are based on various factors, but specifically: Country of Origin and value of an item (original value, even if an item is on sale).
There can be additional fees upon delivery beyond taxes and duties.
No Return, No Refund Policy
For more information, email support email@example.com